FAQ

Ordering & Shipping

Do I need to create an account to purchase at Ample Couture?

Yes. By creating an account with us, it enables you to keep track of your purchase history, payment status and also saves you time from having to fill in your address details for every order you place with us. You’ll also be auto-enrolled in our membership program and enjoy rewards as you move up tiers — from Bronze to Diamond. Your personal information is kept strictly confidential.

How can I track my orders?

You can check your order details on our website at https://amplecouture.com/. Simply log in to your account and go to the "Orders" section to view your order history and status. (Tracking is available for paid orders only.)

Why haven’t I received my parcel after a long time?

If you selected the "Ship Later (Hold Parcel)" option at checkout, your order will be held and not shipped immediately, even after payment.

To proceed with delivery, please contact us when you're ready to have your parcel shipped. If this option was chosen unintentionally, feel free to reach out to our support team for assistance.

I received a “Shipped” notification, but my parcel hasn’t arrived. Why?

Reason 1:
The status "Shipped" means your order has been forwarded to our shipping department for processing — it does not mean it has been dispatched yet.
Please allow 3 to 7 working days for your parcel to be shipped out after this status update.

If it has been more than 7 working days, kindly contact our customer service to check the delivery status.

Reason 2:
Your order may contain pre-order items. In this case, "Shipped" still means it has been sent to the shipping department but won’t be dispatched until the pre-order items arrive.

If you’ve paid shipping separately, the items will be shipped once they arrive.
If not, you may request to combine them with a future order — just contact our customer service to arrange this.
You’re welcome to contact us anytime to check the status of your pre-order items.

I’m ready to ship my parcel. How do I pay for the shipping fee?

You can make payment to the following bank accounts and send us the transfer receipt so we can arrange for shipping.
Shipping Fees:

West Malaysia – RM7
East Malaysia – RM10
Singapore – RM25

Bank Account Details:
Name: AMPLE COUTURE SDN BHD
Maybank: 514365659971
Public Bank: 3198927316

Please send us the payment receipt after transferring, so we can proceed with your shipment.

Store

Do you have physical store?

Yes, we do have!
Visit us at:
Ample Couture @ Trion KL
Address: M-33, Residensi Trofi, 1, Jalan Dua, Sungai Besi, 55200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
You're welcome to drop by and try on our pieces in person!

What are your store operation hours?

Our store is open Monday to Sunday from 12:00 PM to 9:00 PM.

Do I need an appointment to visit?

No appointment needed — walk-ins are welcome during our business hours!

Can I collect my online order in-store?

At the moment, we do not offer in-store pickup for online orders. We’re working on adding this option in the future!

Live Session

Do you go live on social media?
Yes, we do! We have live sessions every day on Facebook with three exciting time slots:

1st session: 10:00 AM – 1:00 PM
2nd session: 2:30 PM – 5:30 PM
3rd session: 8:00 PM – 11:00 PM

Join us to check out new collections, styling tips, and exclusive live deals!

Can I buy products during your live sessions?

Absolutely! You can buy products directly during the live sessions! Just comment KEYWORD+1 (no spaces) on the live video or post to place your order. The system will use the quantity from your latest comment.
For example, if you want to change your order to 2 items, simply comment KEYWORD+2.

What should I do after receiving the link?

Click the CHECKOUT NOW button and follow the steps to complete your order and payment.
Click the link below to watch the payment step-by-step guide:
Payment Steps Video

Do you offer special discounts during live sessions?

Yes! We often have exclusive live-only discounts and giveaways, so make sure to tune in and take advantage.

What if I miss a live session?

No worries! We save our live sessions on Facebook so you can watch them anytime at your convenience.

Payment

What payment methods do you accept?

We offer a wide range of payment methods for your convenience. You can pay using your credit or debit card, or choose from popular e-wallets such as Touch 'n Go, Boost, GrabPay, Kiple, M Cash, ShopeePay, and Maybank Pay QR. We also accept payments via FPX and Nets QR.

If you prefer, you can make a manual transfer using Giro, DuitNow, or ATM deposit. When you select manual transfer, we will provide you with Ample Couture’s bank details. Please remember to send us a copy of your payment slip once the transfer is completed to confirm your order.

What should I do if I encounter issues during payment?

If you experience problems during payment, try refreshing the page or using a different browser. If the problem persists, please contact customer service for assistance.

Can I use coupons or discount codes when paying?

Yes! You can enter your coupon or discount code on the checkout page, and the discount will be applied automatically.

How do I use my account balance? (Also can be entitled in the payment during live)

Simply log in to your account on the AC website. You can find your store credit code in the “Member” section. Copy it and paste it into the coupon box in your shopping cart to apply it.
Watch the tutorial video: How to Use Account Balance

Return & Exchange

How do I return clothes?

Please refer to our return policy:

You must send back the package within 10 days from the day you receive the item.
For hygiene reasons, accessories and innerwear are not eligible for return or exchange.
Promotional items cannot be returned or exchanged.
Each order number is eligible for only one exchange. This means orders paid partially or fully with store credit cannot be exchanged a second time.
A 20% handling fee applies to all exchanges and refunds. This includes refunds requested without a reasonable reason.
The refunded amount can be issued as a refund or store credit balance.

20% handling fee: For example, if the returned item is valued at RM100, you will receive RM80 in store credit or refund.
Note: All returns due to size change, color/style exchange, or dissatisfaction will incur a 20% handling fee.

Where can I return the clothes?

Please send your returns to:

Attn: Return Department
Ample Couture Sdn. Bhd.
(Formerly Known as Fancy Online Sdn. Bhd.)
B-02-05 Southgate Commercial Centre,
Jalan Dua, Off Jalan Chan Sow Lin,
55200 Kuala Lumpur, Malaysia.
Tel: 012-212 7551

Important: After shipping your return, please provide us with the tracking number.

Can I exchange an item for a different size or color?

Yes, exchanges are allowed once per order and are subject to the 20% handling fee. Please follow the same return process and order the new item separately.

How long does it take to process my return or exchange?

Once we receive your return package, it typically takes 14 business days to process your refund or exchange.

Can I return or exchange sale items?

Unfortunately, sale or promotional items are not eligible for return or exchange.

What condition should the returned items be in?

Items must be unworn, unwashed, with original tags and packaging intact to qualify for return or exchange.

How will I receive my refund or store credit?

Refunds will primarily be credited to your store account as store credit for future purchases. However, if you prefer the refund to be returned to your bank account, please contact us directly and we’ll assist you with the request.

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Singapore Customs Import Tax FAQ

To comply with Singapore customs regulations, parcels containing restricted items or valued over SGD 400 / RM 1000 may be subject to 9% GST + SGD 25 permit fee. Ample Couture will cover 30% of your import tax as Membership Points to ease your burden.

Why was my parcel taxed by Singapore Customs?

According to the latest customs policy, parcels containing restricted items or valued over SGD 400 / RM 1000 are subject to GST by Singapore Customs.

How much tax will be charged on my parcel?

For restricted items: 9% GST + SGD 25 permit fee (applies regardless of item value)
For non-restricted items: Only applicable if the value exceeds SGD 400 / RM 1000 — taxed 9% GST + SGD 25 permit fee
Final tax amount is subject to Singapore Customs or CityLink standards. The above is for reference only.

This means restricted items are always taxed regardless of value, while non-restricted items are only taxed if the total value exceeds the stated limit.

What are restricted and non-restricted items?

Restricted items include:
Cosmetics, skincare, any liquid products, electronics
e.g. Shero, GlowIn, Oudao, 1o1, shampoo, perfume, curling irons

Non-restricted items include:
Clothing, accessories, bags, shoes, tigplus, Teaset, Collagen, Carb‘ Cutt, etc.

How to split restricted and non-restricted items into separate parcels?

You must select “Ship Later (Hold Parcel)” during checkout for all relevant orders, and then PM our customer service with the order numbers you wish to ship together. Our team will manually handle the parcel separation.

Note: If you select “SHIP NOW” in your latest order, all orders will automatically be combined into one shipment. Further split shipment requests will not be possible.

What if I placed restricted and non-restricted items in the same order? Can CS help split them?

Unfortunately, no. You must place separate orders yourself. If both item types are placed in one order, it cannot be split for separate shipping.

If my total order qualifies for free shipping, will I be charged extra after splitting items?

Free shipping applies only if each individual parcel is valued at RM500 or more. If splitting items causes the parcel value to fall below RM500, extra postage will be required.

Can the 30% tax subsidy be refunded to my bank account?

No. The 30% support from Ample Couture will be returned as Membership Points only, which you can use to offset future purchases on our website.

What information do I need to provide to claim my 30% Membership Points refund?

Please send us:

A screenshot of CityLink’s payment notification, and
Your payment receipt/transfer slip.
We will calculate the 30% based on the exchange rate on the day we process your claim.

How long will it take to receive my Membership Points?

After our CS team confirms your documents, the refund will be processed by our finance team within 3–5 working days and credited to your AC account.