Privacy Policy

Privacy Policy

Last updated: 18 October 2026

What's new (18 October 2026)

• Who we are and how to reach our data protection officer.
• How we check and protect member name cards.
• The companies that help us send sign-in codes and messages.
• Where your information is kept.
• How the app handles our website pages inside it.
• How to stop promotions.
• Updated steps to delete your account.

At Ample Couture, accessible from https://amplecouture.com/ and through the Ample Couture mobile app, your privacy is one of our top priorities. This Privacy Policy outlines the types of information we collect and how we use it.

The website (including our member pages at https://customer.amplecouture.com) and the app are run by Ample Couture Sdn. Bhd. (Company No. 1172414-T) ("Ample Couture", "we", "us").

If you have any questions or need further clarification about our Privacy Policy, please contact us directly.

This Privacy Policy applies to online activities on our website and to the Ample Couture mobile app. This is valid for visitors in regard to information shared and/or collected at Ample Couture. It does not apply to offline data collection or through channels other than this website and the Ample Couture mobile app.

Consent

By using our website or our app, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

We collect information when you use our website and our app:

• Your account: your name, email address, mobile number and password, whether you sign up on our website or in the app. If you already shop with us, we link your app account to your store account, and we may copy your birthday from it. If not, we create a store account for you with your name, email and mobile number.
• Orders and payments: the items in your bag and wishlist, and your orders. For store orders, you pay on our Shopline checkout page, and we do not see or keep your card or bank details.
• Points and rewards: your membership level, points, store credit, rewards, daily check-ins, and your personal share code and the sales made with it.
• Your name card: the name, photo, email and phone number on your AC Namecard. If you leave the card name empty, or never fill in the card email or phone, we use the ones on your account. Before a card can be shared, its name, email and photo are checked automatically (using OpenAI's moderation tools) to keep cards safe.
• Reports and blocks: reports you send us about a name card, a member or an AI Try-On picture, and the members you block.
• Share & Earn: when you share, your share code is included in your link and hashtag. To give you points, we check public Facebook, Instagram and Xiaohongshu posts for your hashtag. If you add your Rednote ID, we keep it. If you open another member's name card or share link, we save their share code and use it when you check out, so they can earn from your order.
• Customisation Studio: the details, measurements, photos and comments for your custom design, and the payment receipts you upload. A receipt may show your bank details, and we keep it.
• ACS: if you are an ACS member, the app shows your ACS records (votes, deposits, sales, earnings and payouts). We find them by your email address.
• Notifications and phone permissions: if you allow notifications, we keep your phone's notification address and an ID for your app installation. We use your camera and photos only when you choose to. To save a name card to your phone, the app opens your phone's own contacts screen. On Android, it asks for contacts permission first. The app does not read your contacts. We do not collect your location.
• Automatically: technical details such as your IP address, device type and which app features you use, to keep the app working and secure.
• When you contact us: your message and your contact details.

To open an app account, we need your name, email address and mobile number. Without them, we cannot open your account. Everything else is optional.

We will always make clear what information is being collected and why at the point of collection.

How We Use Your Information

We use collected information for the following purposes:

• To operate, provide, and maintain our website and app
• To improve, personalize, and expand our website and app
• To understand and analyze user behavior
• To develop new features, services, or functionality
• To communicate with you for customer support, promotions, and service updates
• To send you emails and promotional materials
• To detect and prevent fraud

Stopping promotions. We send promotions by email, text message, WhatsApp, Messenger and app notifications. We do not send promotional emails or text messages to you just because you signed up in the app. You can stop promotions at any time:

• Email and text messages: use the unsubscribe link in our emails, or unsubscribe in your account at https://amplecouture.com/user/center.
• App notifications: turn them off in the app under Account Settings.
• WhatsApp and Messenger: tell us in the chat, or email hello@amplecouture.com.

AI Try-On in the Ample Couture app

When you use AI Try-On, you choose a photo of yourself (a selfie or a full-body photo) and a piece of clothing. You can also enter your height.

To make your try-on picture, we send your photo, the clothing picture and your height (if you entered it) to OpenAI, the company whose AI creates the picture. We ask for your permission before your first try-on.

• Your photo. We do not keep it unless you choose to save it for next time. If you save it, only you can see it, and you can remove it at any time.
• Your try-on pictures are saved in your account so you can see them again. Only you can see them, and our team when needed, for example to check a picture you report. If you share a picture, anyone who sees your post can see it. You can delete your pictures in the app at any time, but this does not remove a post you have shared.
• Your size and measurements. If you choose to save your size, bust, waist and hip, we keep them in your account to give you size advice. You can delete them at any time. If you enter your height, we keep it with the record of that try-on until you delete your account.
• OpenAI does not use the photos we send to train its AI. It may keep them for up to 30 days to check for misuse, and then deletes them.
• You can report a try-on picture that looks wrong or offensive from inside the app. Our team checks every report.

Who We Share Your Information With

We share your information only with companies that help us run our shop and app, and only for that purpose. These include our online store and checkout platform and its payment providers, our cloud hosting and database providers (our app data is stored in Singapore), our messaging providers (for sign-in codes, account emails, WhatsApp and Messenger messages and app notifications), our email marketing provider, the service that checks public social posts for Share & Earn, and the company that delivers our website. We use OpenAI for AI Try-On and to check name cards before they are shared. We may also share your information when the law requires it. We do not sell your information.

We ask these companies to keep your information safe. Some of them, such as payment providers, WhatsApp and Messenger, also use it under their own privacy policies.

Anyone with your name card or its link can see it while sharing is on. If you shop with someone else's share code, that member can see the order in their commission records. If you join our ACS WhatsApp group, the other members of the group can see your WhatsApp name and number.

Where Your Information Is Kept

Our app's data and our online store's data are kept in Singapore. Some of the companies that help us are in other countries, including the United States. When we send your information to them, we take steps to keep it protected.

Our Website Inside the App

The checkout and the Help & Support pages in the app are pages of our website. On these pages, the app stops advertising and analytics tools, such as those from Meta, TikTok and Google, from running. The payment and fraud checks on the checkout page still run, and so do our chat and order-tracking tools. If you tap a link on a Help & Support page, it opens in a browser, where these tools run as usual.

How We Protect Your Information

Information sent between the app and our servers is encrypted. Your private information, such as your AI Try-On pictures, can only be seen by you and by our authorised team when needed.

How Long We Keep Your Information

We keep your information while your account is open. Records of app activity are deleted after 90 days.

Deleting your account.

• In the app: Account > gear icon > Account Settings > Danger zone > Delete my account. We wait 14 days before deleting, and you can cancel during that time. After 14 days we delete your app account and app data, and we delete your linked store account within 30 days. If you have an open order, or money in your account or owed to you (such as store credit, gift cards or commission), we delete the store account once that is sorted out. If we have your email address, we email you when it is done.
• Without the app: if you signed up with your email, email hello@amplecouture.com from that email (we will ask for the phone number on your account). If you signed up with your phone number, WhatsApp +60 12-668 9289 from that number. Say "Delete my account".
• If you only shop on our website: email hello@amplecouture.com from the email you shop with and ask us to delete your account. We delete it within 30 days.
• We keep order and payment records for as long as the law requires.
• Sales made with your share code are kept for our business records, with your details removed.
• Customisation Studio and ACS records are kept and deleted as set out in the agreement you signed with us.
• A copy of your store details in our internal reporting system is cleared by our team after your store account is deleted.
• Deleting your account stops app notifications, but it may not stop other promotions. To stop them, see "Stopping promotions" above.

Log Files

Ample Couture follows standard procedures of using log files. These include information such as:

• IP addresses
• Browser type
• Internet Service Provider (ISP)
• Date and time stamp
• Referring/exit pages
• Number of clicks

On our website, this data is not linked to personally identifiable information and is used for analytics and website administration.

Cookies and Web Beacons

We use cookies to:

• Store visitor preferences
• Track which pages users access or visit
• Customize web content based on browser types

You can choose to disable cookies through your browser settings. For more details, visit your browser's official site.

Third-Party Advertising and Analytics

Some third-party advertising and analytics companies on our website, such as Meta, Google, TikTok and Contentsquare, may use cookies, JavaScript, or web beacons for personalized ad targeting and to measure visits. These third parties automatically receive your IP address and may use this data to evaluate the effectiveness of their ads. The app stops these tools on its checkout and Help & Support pages (see "Our Website Inside the App").

Note: Ample Couture has no access to or control over cookies used by third-party advertisers. Please consult their individual privacy policies for more details.

Third-Party Privacy Policies

This Privacy Policy does not apply to external websites or services linked from Ample Couture. You should review the privacy policies of those third parties directly.

Your Rights

Wherever you live, you can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to stop using it for promotions. Contact us and we will answer within 21 days.

Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your data under specific conditions
• Restrict or object to processing under certain circumstances
• Request data portability to another organization or directly to you

If you wish to exercise these rights, contact us. We will respond within one month.

California Consumer Privacy Act (CCPA)

If you are a California resident, you are entitled to:

• Request the categories and specific data we collect
• Request the deletion of your personal data
• Opt out of the sale of your personal data (Ample Couture does not sell your data)

Please contact us to exercise any of these rights. We will respond within one month.

Children's Privacy

We are committed to protecting children online. Our website and app are for people aged 13 and over, and users under 18 need the agreement of a parent or guardian. Ample Couture does not knowingly collect personal data from children under 13. If you believe your child has provided such information, contact us immediately, and we will promptly remove it from our records.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and will be effective immediately upon posting. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us via:

Ample Couture Sdn. Bhd. (Company No. 1172414-T)
M-33, Residensi Trofi, 1, Jalan Dua, Sungai Besi, 55200 Kuala Lumpur, Malaysia
Email: hello@amplecouture.com
Phone and WhatsApp: +60 12-668 9289
Data Protection Officer: hello@amplecouture.com
Instagram: @amplecouture
Facebook: Ample Couture