Kindly contact our customer service with the item code and order number provided. We will take full responsibility and arrange the carrier to collect the faulty or incorrect item from you.
▪ All returns must be returned / sent back within 10 calendar days. This return validity period begins from the date the goods are delivered to your shipping address.
▪ Please note that the following items can't be returned for hygiene reasons:
2. Innerwear / Under Garments
▪ Orders paid with return store credit cannot be returned.
▪ Return of SALES & DISCOUNTED item and lucky bag are not allowed and accepted.
▪ Please do not remove the original / seal for hygiene reasons. (e.g. all returned item/s should be sent in their original condition and packaging including return form, tags, unworn, unwashed and unaltered.) We reserve the right to reject returns that do not meet these criteria.
All returns will be subjected to a restocking fees of 20% per item value.
Kindly provide the order id and item code to be returned so that we can check for you whether it meets the return policy.
▪ Once we received your return, we’ll issue your return and drop an email to you once this has been done. Please allow 3 working days for processing of your return.
▪ It is your responsibility to track your return while it is in transit.
▪ No, but you may place a new order with the store credit from the returned goods.
▪ Return your items to the address below:
Attn: Return Department
Ample Couture Sdn. Bhd.
B-02-06 Southgate Commercial Centre,
Jalan Dua, Off Jalan Chan Sow Lin,
55200 Kuala Lumpur, Malaysia.